Privacy Policy

Your privacy matters to us. This Policy explains what information Hawk Web Host (“HWH,” “we,” “our,” or “us”) collects from visitors and customers, how we use it, and the choices you have. By visiting hawkwebhost.com or using any of our services, you consent to the practices described below.

1. Scope

This Policy applies to:

  • Web properties – hawkwebhost.com, customer portals, status pages, and help centers
  • Hosting & API services we operate for your WordPress sites
  • Marketing channels such as email newsletters, live-chat, and social media profiles

     

It does not cover third-party sites or services you access via outbound links or optional integrations (e.g., a CDN or payment processor’s own site). Those providers have independent privacy practices.

2. Information We Collect

Category

Examples

Purpose

Account Data

Name, address, email, phone, billing contact, payment method (tokenized by Stripe/PayPal)

Create and maintain your account; process transactions

Service Data

IP addresses, server logs, error traces, WordPress version, plugin list, usage metrics

Provide hosting, troubleshooting, security, backups

Marketing Data

Newsletter preferences, support tickets, survey responses

Send product updates, respond to inquiries, improve content

Device & Usage Data

Browser type, OS, referring pages, time on site, click paths

Analytics and site optimisation (see “Cookies & Tracking”)

We do not intentionally collect sensitive categories of personal data (e.g., health, biometric, or political opinions).

3. How We Collect Information

  • Directly from you – when you create an account, open a ticket, sign up for a webinar, or pay an invoice.
  • Automatically – through cookies, server logs, and similar technologies when you browse our sites or dashboards.
  • From third parties – such as payment processors who confirm a transaction’s success or fraud score.

4. Cookies & Tracking Technologies

We use first-party and third-party cookies, pixels, and scripts to recognise repeat visitors and gather usage statistics. Key tools include:

  • Google Analytics – website performance and visitor trends
  • Google Search Console – search-query diagnostics
  • Google Ads Conversion Tracking & remarketing tags – to measure ad campaign effectivenes

     

You can:

  1. Adjust your browser settings to block or delete cookies.
  2. Install the Google AnalyticsOpt-out Browser Add-on.
  3. Opt out of personalised Google Ads at adssettings.google.com.

     

Our site currently does not respond to “Do Not Track” signals.

5. How We Use Your Information

  • Service delivery – set up hosting, run backups, send system alerts, and resolve support requests.
  • Payment & invoicing – process subscriptions, refunds, and fraud checks.
  • Security – detect abusive patterns, brute-force attacks, or malware.
  • Improvement – analyse feature adoption, troubleshoot performance, and plan new products.
  • Marketing (with consent or legitimate interest) – send newsletters, product announcements, and event invites. You may unsubscribe at any time via the link in each message.

6. Sharing & Disclosure

We do not sell or rent your personal information. We share it only with:

Recipient

Reason

Safeguards

Sub-processors (e.g., data-centre operators, CDN, email gateway, payment providers)

Perform core functions we can’t tackle in-house

All operate under written agreements that require confidentiality and compliance with privacy laws

Legal or regulatory bodies

When compelled by subpoena, court order, or to meet tax obligations

We notify you unless legally forbidden

Business transfers

Merger, acquisition, or asset sale

Successor entity must honour this Policy

Aggregated or de-identified statistics (e.g., “30 % of customers use PHP 8.3”) contain no personal identifiers.

7. Data Retention

  • Account records – kept while you hold an active subscription and for up to seven (7) years thereafter for tax/audit purposes.
  • Backups & logs – rolled on a 14- to 90-day schedule, unless we need them longer for security investigations.
  • Marketing lists – until you unsubscribe or the address bounces.

We then securely delete or anonymise the data.

8. Data Security

We employ industry-standard safeguards: encryption in transit (TLS 1.2+), encryption at rest for backups, firewalls, malware scanning, role-based access controls, and staff security training. No method of transmission or storage is guaranteed 100 % secure, so we cannot warrant absolute security.

9. International Data Transfers

Hawk Web Host is based in the United States. If you reside outside the U.S., your information may be transferred to—or processed on—servers located in the U.S. or other countries with different privacy rules. We rely on GDPR-compliant Standard Contractual Clauses (SCCs) or equivalent safeguards for such transfers.

10. Your Rights

Depending on where you live, you may have rights to:

Region

Rights summary

European Economic Area & UK (GDPR)

Access, rectify, erase, restrict processing, object, data portability, lodge a complaint with your supervisory authority

California (CCPA/CPRA)

Know what categories we collect, access specific pieces, request deletion, correct inaccuracies, opt out of “selling” (we do none), limit sensitive data use

Other regions

We extend similar reasonable access and deletion rights upon verified request

To exercise a right, email support@hawkwebhost.com with sufficient detail to verify your identity.

11. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from minors. If you believe a child has provided us information, contact us and we will delete it.

12. Links to Third-Party Sites

Our website may include links or embedded widgets (e.g., YouTube tutorials, social-media posts). Interactions with those services are governed by their own privacy statements.

13. Changes to This Policy

We may modify this Privacy Policy from time to time. Material changes will be announced on our site and emailed to account holders at least seven (7) days before taking effect. Continued use of our services after that date constitutes acceptance of the updated Policy.

14. Contact

Hawk Web Host
Email: support@hawkwebhost.com

We take privacy seriously—please reach out with any questions or concerns.

Your privacy matters to us. This Policy explains what information Hawk Web Host (“HWH,” “we,” “our,” or “us”) collects from visitors and customers, how we use it, and the choices you have. By visiting hawkwebhost.com or using any of our services, you consent to the practices described below.

1. Scope

This Policy applies to:

  • Web properties – hawkwebhost.com, customer portals, status pages, and help centers
  • Hosting & API services we operate for your WordPress sites
  • Marketing channels such as email newsletters, live-chat, and social media profiles

     

It does not cover third-party sites or services you access via outbound links or optional integrations (e.g., a CDN or payment processor’s own site). Those providers have independent privacy practices.

2. Information We Collect

Category

Examples

Purpose

Account Data

Name, address, email, phone, billing contact, payment method (tokenized by Stripe/PayPal)

Create and maintain your account; process transactions

Service Data

IP addresses, server logs, error traces, WordPress version, plugin list, usage metrics

Provide hosting, troubleshooting, security, backups

Marketing Data

Newsletter preferences, support tickets, survey responses

Send product updates, respond to inquiries, improve content

Device & Usage Data

Browser type, OS, referring pages, time on site, click paths

Analytics and site optimisation (see “Cookies & Tracking”)

We do not intentionally collect sensitive categories of personal data (e.g., health, biometric, or political opinions).

3. How We Collect Information

  • Directly from you – when you create an account, open a ticket, sign up for a webinar, or pay an invoice.
  • Automatically – through cookies, server logs, and similar technologies when you browse our sites or dashboards.
  • From third parties – such as payment processors who confirm a transaction’s success or fraud score.

4. Cookies & Tracking Technologies

We use first-party and third-party cookies, pixels, and scripts to recognise repeat visitors and gather usage statistics. Key tools include:

  • Google Analytics – website performance and visitor trends
  • Google Search Console – search-query diagnostics
  • Google Ads Conversion Tracking & remarketing tags – to measure ad campaign effectivenes

     

You can:

  1. Adjust your browser settings to block or delete cookies.
  2. Install the Google AnalyticsOpt-out Browser Add-on.
  3. Opt out of personalised Google Ads at adssettings.google.com.

     

Our site currently does not respond to “Do Not Track” signals.

5. How We Use Your Information

  • Service delivery – set up hosting, run backups, send system alerts, and resolve support requests.
  • Payment & invoicing – process subscriptions, refunds, and fraud checks.
  • Security – detect abusive patterns, brute-force attacks, or malware.
  • Improvement – analyse feature adoption, troubleshoot performance, and plan new products.
  • Marketing (with consent or legitimate interest) – send newsletters, product announcements, and event invites. You may unsubscribe at any time via the link in each message.

6. Sharing & Disclosure

We do not sell or rent your personal information. We share it only with:

Recipient

Reason

Safeguards

Sub-processors (e.g., data-centre operators, CDN, email gateway, payment providers)

Perform core functions we can’t tackle in-house

All operate under written agreements that require confidentiality and compliance with privacy laws

Legal or regulatory bodies

When compelled by subpoena, court order, or to meet tax obligations

We notify you unless legally forbidden

Business transfers

Merger, acquisition, or asset sale

Successor entity must honour this Policy

Aggregated or de-identified statistics (e.g., “30 % of customers use PHP 8.3”) contain no personal identifiers.

7. Data Retention

  • Account records – kept while you hold an active subscription and for up to seven (7) years thereafter for tax/audit purposes.
  • Backups & logs – rolled on a 14- to 90-day schedule, unless we need them longer for security investigations.
  • Marketing lists – until you unsubscribe or the address bounces.

We then securely delete or anonymise the data.

8. Data Security

We employ industry-standard safeguards: encryption in transit (TLS 1.2+), encryption at rest for backups, firewalls, malware scanning, role-based access controls, and staff security training. No method of transmission or storage is guaranteed 100 % secure, so we cannot warrant absolute security.

9. International Data Transfers

Hawk Web Host is based in the United States. If you reside outside the U.S., your information may be transferred to—or processed on—servers located in the U.S. or other countries with different privacy rules. We rely on GDPR-compliant Standard Contractual Clauses (SCCs) or equivalent safeguards for such transfers.

10. Your Rights

Depending on where you live, you may have rights to:

Region

Rights summary

European Economic Area & UK (GDPR)

Access, rectify, erase, restrict processing, object, data portability, lodge a complaint with your supervisory authority

California (CCPA/CPRA)

Know what categories we collect, access specific pieces, request deletion, correct inaccuracies, opt out of “selling” (we do none), limit sensitive data use

Other regions

We extend similar reasonable access and deletion rights upon verified request

To exercise a right, email support@hawkwebhost.com with sufficient detail to verify your identity.

11. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from minors. If you believe a child has provided us information, contact us and we will delete it.

13. Changes to This Policy

We may modify this Privacy Policy from time to time. Material changes will be announced on our site and emailed to account holders at least seven (7) days before taking effect. Continued use of our services after that date constitutes acceptance of the updated Policy.

14. Contact

Hawk Web Host
Email: support@hawkwebhost.com

We take privacy seriously—please reach out with any questions or concerns.